Maxwood Washrooms

Our code of conduct

Each member of staff and our sub-contractors recognise that they are a representative of the organisation in and outside of the workplace – everything we say and do must support our Mission Statement and Corporate Values

We will greet all customers, suppliers and stakeholders in a warm and friendly manner, trying to use their names where and as often as appropriate

It is our policy to become renowned as a giver, and we will give gifts as part of our standard sales and marketing procedures.

We pledge to provide unparalleled customer service to ensure all clients enjoy their experience working with us

Any customer complaints will be dealt with in a prompt and efficient manner; any member of staff that receives a customer complaint ‘owns’ that complaint until resolved and will follow-up to ensure it is resolved to the customer’s satisfaction

Our business is to be built on testimonials from satisfied customers

We will be friendly and polite and not let conversations with customers, suppliers and other stakeholders lose professionalism

We will treat each team member as we ourselves would want to be treated; remember, ‘a team is a group of people who go out of their way to make each other look good’

We will be open to giving and receiving suggestions or ideas to improve customer service and the overall culture of the company and it’s systems